Refund Policy

Overview

This Refund Policy describes when and how Skreenq issues refunds for subscription fees. We want you to be satisfied with the Service, and we aim to handle all refund requests fairly and transparently.

Free Trial

All new Skreenq accounts include a 14-day free trial. No credit card is required to start a trial. We encourage you to fully evaluate the Service during the trial period before subscribing to a paid plan.

General Refund Policy

Skreenq subscription fees are generally non-refundable. When you subscribe to a paid plan, you are paying for access to the Service for the duration of your billing period.

However, we evaluate refund requests on a case-by-case basis and may issue refunds at our discretion in the following circumstances.

When Refunds May Be Issued

New subscriber within 7 days: If you subscribe to a paid plan for the first time and request a cancellation within 7 days of your first charge, you may be eligible for a full refund of that first payment. This applies to first-time paid subscriptions only and does not apply to renewals.

Significant service disruption: If the Service experiences extended downtime that exceeds the thresholds described in our Service Level Agreement and we are unable to provide a service credit that reasonably compensates for the disruption, we may issue a partial or full refund at our discretion.

Billing errors: If you were charged an incorrect amount due to a billing error on our part, we will promptly correct the error and issue a refund for any overcharge.

Duplicate charges: If you were charged more than once for the same subscription period, we will refund the duplicate charge.

When Refunds Are Not Issued

Refunds are not provided in the following circumstances:

• Cancellation after the 7-day new subscriber window has passed
• Renewal charges for existing subscriptions
• Failure to cancel before a renewal date
• Accounts suspended or terminated for violations of our Terms of Use
• Dissatisfaction with features that were accurately described before purchase
• Unused time remaining in a subscription period

Annual Subscriptions

If you purchase an annual subscription and wish to cancel, we do not offer pro-rated refunds for the unused portion of your annual term. Your access will continue until the end of the annual period you paid for.

We recommend starting with a monthly plan if you are unsure whether the Service meets your long-term needs.

Cancellation

You may cancel your subscription at any time through your account settings under Settings → Danger Zone → Cancel Subscription, or by contacting us at support@skreenq.com. Cancellation stops future billing but does not entitle you to a refund for the current billing period.

After cancellation, your account will remain active until the end of your current billing period. Your data will be retained for 30 days after cancellation in case you choose to reactivate your account.

How to Request a Refund

To request a refund, contact us at support@skreenq.com with the subject line “Refund Request” and include:

• Your account email address
• The date of the charge
• The reason for your request

We will review your request and respond within 3 business days. Approved refunds are processed to your original payment method and typically appear within 5–10 business days depending on your bank.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

For refund questions or requests:
Email: support@skreenq.com
Website: skreenq.com/contact